Position your organisations culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisations culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organizational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money. Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company customers, shareholder, employee’s families, suppliers and the board of directors and anyone else who may benefit from an association with the organization. The books proven models and ideas have been tried and tested with a broad range of of high-profile international companies. Expert author, Michael Henderson, a.k.a.
The Corporate Anthropologist, has more than 30 years experience, and a proven track record of working and consulting with organizations to enhance their workplace cultures. Reveals how to create an organizational culture that achieves desired results Puts the cultural transformation process in the hands of the people directly affected Smashes some of the established and costly myths about culture and how to work with culture This important resource is written for leaders, managers and supervisors at all levels and across industries.
