An organization-wide blueprint outlining the simple steps to successfully navigate through crisis or trauma, giving leaders at every level the guidance they need to create confidence, courage, and enthusiasm in their team-and come out stronger on the other side.
When leaders navigate a traumatic event the right way, the organization doesn't just survive. It can be transformed and flourish in ways previously unimagined. And though organizational trauma takes many forms-a pandemic, an economic meltdown, an act of violence, a failed merger, layoffs-events like these don't have to traumatize leaders and employees, sending everyone into survival mode.
In Trauma to Triumph Mark Goulston, MD, and Dr. Diana Hendel present a visionary and tactical roadmap to help leaders create stability in the midst of chaos and uncertainty, move productively through a traumatic event, and come out even stronger and better on the other side.
Here are just a few things you'll learn:
• How the survival mechanism manifests in employees and leaders in the midst of trauma.
• The predictable polarities, dilemmas, tensions, and other patterns that emerge in traumatized organizations-and how to break these cycles.
• Why lack of clarity in roles and poor communication are so dangerous in times of crisis-and how to avoid these common pitfalls.
• How leaders can shift to a mindset that helps them create feelings of trust, confidence, respect, and inspiration in employees.
• Why creating a common language around trauma allows leaders at all levels to share a narrative of safety, confidence, and hope.
• How to help others overcome resistance to change, adapt as needed, and break out of their competence zone.
• How to launch a rapid-response process that allows you to "control the controllables" and create a framework for making better decisions in the throes of crisis.
• High-impact tactics to help your organization recover and heal in a way a that doesn't just return to baseline, but transcends it.
Filled with tools and tactics, Trauma to Triumph isn't just about being prepared for future crises. It's also about leading in a new way in the times of stability in between.
