"Fail to Grow is a comprehensive, insightful must-read for any general manager or business owner looking to unlock the full potential of their service department. Drawing from nearly 5 decades of hands-on experience and consulting, Don's expertise shines through in every page, making his book an indispensable resource for anyone seeking to optimize their operations and propel their business forward in today's market."
Ed Roberts, Author of Mile One: An Endless Journey to Effective Leadership and COO of Bozard Ford Lincoln
"I've had the privilege of working with thousands of dealerships and service and parts professionals trying to unravel the secrets of sustained growth in fixed operations. In Fail to Grow, Don captures the essence of what it really takes to succeed - a culture of excellence and exceptional service that goes well beyond the numbers on the financial statement, delivering a true win-win outcome for the business and staff."
Les Silver, Founder of Newgen Results, MPi and Executive Chairman of Dynatron Software
"I highly recommend Fail to Grow for every auto service manager, technician, general manager and owner. Don's emphasis on the importance of leading a customer-centric culture, optimizing technician productivity, and streamlining processes is the perfect, spot-on advice... backed by simple, actionable strategies to drive growth."
Christopher Edington, Director of Sales, VinSolutions / Dealer.com, Cox Automotive
"Fail to Grow is my go-to book! Don is a phenomenal storyteller, an authentic leader, and a national expert in the field of fixed operations, and his book is a super-valuable resource for any well-intentioned service manager who is struggling with the day-to-day stress, chaos, and ability to grow their teams and profits."
Joel Furno, Founder & CEO, Citrin
