Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.
The 10 Steps to creating spectacular customer service! • Step 1: Identify Service Motivation and Mission • Step 2: Define Great Service for Your Organization • Step 3: Form Great Relationships • Step 4: Build Trusting Relationships that Last • Step 5: Use the Law of Attraction-Be Positive • Step 6: Aggressively Solve Problems-the Bigger the Better • Step 7: Recover from Mistakes Gracefully • Step 8: Give Customers and Yourself a Break • Step 9: Keep It Cool When Things Get Hot • Step 10: Be Your Own Best Customer
