At one time or another, everyone has had to deal with family members who are irate, rude, impatient or aggressive. This book outlines useful techniques that will help anyone "Keep cool under fire" when faced with annoying spouses and children including those who try to manipulate you by making you feel angry, hurt, guilty or stressed. Some of the topics include:Evaluate your actionsMarriage problemsDifficult husbandsDifficult wivesDifficult childrenDifficult teens and Young AdultsCommunication skillsMale/Female CommunicationNon-Verbal Skills Roberta Cava is the author of 30 books. Two of them are international best-sellers. Her Dealing with Difficult People book was published in 1990 (23 publishers in 17 languages). She was born in Canada but now lives on the Gold Coast of Queensland, Australia.
