Design Knowledge Management System

Every organization needs to manage their foundational knowledge dimension for better Organizational Development, Learning Management, Innovation Management, Business Intelligence, Information and Data Management, Customer Relationship Management, Human Resource Management, and Risk Management (to name few). An effective KM system would enhance organizational resilience and adaptability to the new order of the post-pandemic world.

This book provides practical guidance for individuals and organizations to design and develop KM Systems based on ISO 30401 KMS Standard regardless of the industry type, size and scale.

You will learn the fundamentals of human-centered knowledge needs and how one can address them logically and systematically to develop the KM systems at Projects, or Business Units, or Organizations or even scale up to the National and Global level.
A practical case study is used to design and develop KM Systems. It provides insights on
• Various KM lifecycles
• Customized KM Framework
• KM Methodology, Tool Kits, and Processes
• Different aspects of Knowledge Development Cycles
• Steps to develop KM Solutions,
• Sample of Knowledge Architecture Scheme Development
• Length and breadth of KM Scoping and Measurement
• Checklists, Questionnaires, and
• Ways to map Organizational KM to ISO KMS requirements in a step-by-step process.