No More Lethal Waits is a concise and compelling step-by-step guide to transform emergency departments in Canada and anywhere patients wait unconscionable times for their needs to be met. Dr. Shawn Whatley – who knows whereof he speaks, having led and participated in radical change to a large emergency department – summarizes the steps as: 1. Revamp Triage. 2. Close the Waiting Room. 3. Redefine Nurse-to-Patient Ratios. 4. Use Chairs and Exam Tables, Not Stretchers. 5. Change Scheduling to Meet Patient Needs More Efficiently. 6. Give MDs Responsibility for Flow and Hire Patient Navigators. 7. Use Real-Time Data and Adopt a Full Capacity Protocol. 8. Expect Resistance and Prepare for It. 9. Build on Solid Leadership Principles. 10. Get Political.
"Where's the beef in this book? It's in the sacred cows of emergency medicine that Dr. Whatley kills… A must read for anyone frustrated with a system that presumes people must wait."
Jon Johnson, MD, Assistant Professor of Medicine, Northern Ontario School of Medicine, Thu
"For the courageous, this book promises to spark discussion; it is a must read for everyone involved in emergency care."
CHRIS SIMPSON, MD, Chair, Wait Time Alliance, 2014–2015 President, Canadian Medical Associ
