An innovative approach to driving maximum performance at all levels of an organization
“Peak Performance Culture: The Five Metrics of Operational Excellence” is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success.
The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture, containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:
• Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
• Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy
• Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding
• Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations
• Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization
Whether your company needs to correct performance problems or is already successful but seeking even higher levels of success, “Peak Performance Culture: The Five Metrics of Operational Excellence” will prove to be an invaluable resource for any organization.
